FAQ

Are your candles handmade?

Yes! Every candle is carefully hand-poured in small batches in Vancouver, Canada. Because each piece is handmade, slight variations in color and appearance make every candle unique.

What types of wax do you use?

We use premium waxes selected for each design, including 100% beeswax and natural coconut-soy wax. The wax type is listed on each product page.

Are your candles scented?

Some of our candles are scented, while others are unscented. Please refer to the individual product description for fragrance details.

Are your candles meant for burning or decoration?

Our candles are fully functional and can be burned, but many customers also enjoy displaying them as decorative pieces. If you choose to burn your candle, always place it on a heat-resistant dish and never leave it unattended.

Do you offer local pickup?

Yes! We offer free local pickup in Downtown Vancouver. Simply select Local Pickup at checkout, and we'll contact you once your order is ready with pickup instructions.

How long does it take to process my order?

Most orders are processed within 2–5 business days. During holidays, product launches, or busy market seasons, processing times may be slightly longer.

Do you accept returns or exchanges?

Yes! We accept returns and exchanges within 10 days of delivery, provided the item is unused, unburned, unopened, and returned in its original packaging. The product must be in the same condition as when it was received.

Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error with your order.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging, and we'll be happy to make it right.

Do you offer wholesale?

Yes! We love partnering with retailers. If you're interested in carrying our products, please reach out through our contact form with your store information, and we'll get back to you as soon as possible.

Do you offer custom orders?

We occasionally accept custom orders for special events, gifts, and collaborations. Contact us with your ideas, and we'll let you know if we're able to accommodate your request.

How can I contact you?

The easiest way to reach us is through email. We typically respond within 1–2 business days.