Refund policy

Returns/Exchanges

We accept returns and exchanges within 10 days of delivery, provided the item is unused, unburned, unopened, and returned in its original packaging. The product must be in the same condition as when it was received.

Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error with your order.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging, and we'll be happy to make it right.

Lost, Stolen, or Misdelivered Packages

Once your order has been shipped, it becomes the responsibility of the carrier. If your package is lost, stolen, or delivered to the wrong address, we are unable to process a return or replacement. We kindly recommend reaching out directly to the shipping provider to file a claim, as these situations are beyond our control.

For any additional questions or concerns about our shipping policy, please don’t hesitate to contact us. We're here to help and ensure you have the best shopping experience possible.